Nyie return

Return & Refund Policy – Handmade Wooden Games

1. Eligibility for Returns

Returns are accepted only for items that arrive damaged, defective, or incorrect.
Due to the handcrafted nature of wooden products, slight variations in color, grain, texture, or finish are not considered defects.
Requests for returns must be made within 48 hours of delivery.

2. Unboxing Requirement

Customers must record a clear unboxing video at the time of opening the package.
This video is mandatory for verifying claims related to damage, missing items, or incorrect products.
Claims without proper unboxing proof may not be accepted.

3. Return Process

4. Refund Policy

Refunds are processed only after the returned item is received and inspected.
If approved, refunds will be issued to the original payment method within 5–7 business days.
In certain cases, a replacement may be offered instead of a refund.

5. Non-Returnable Items

Products that have been used, altered, or damaged after delivery are not eligible.
Custom-made or personalized items cannot be returned unless defective.
Returns requested after the specified time window will not be accepted.

6. Shipping Charges

If the return is due to a verified defect or error, return shipping costs will be covered.
For all other cases, customers may be responsible for return shipping fees.

7. Cancellations

8. Important Notes

Handmade wooden products may naturally develop minor changes over time due to environmental factors.
Proper care and maintenance are the customer’s responsibility.

For any assistance, customers are encouraged to reach out to the support email provided above.