Shipping Policy – Handmade Wooden Games
1. Order Processing Time
- All orders are processed within 2–4 business days.
- Since products are handmade, slight delays may occur during high-demand periods.
2. Shipping Time
- Standard delivery typically takes 4–8 business days depending on the destination.
- Remote or rural areas may require additional time.
3. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- Free shipping may be offered on select orders or promotions.
4. Order Tracking
- Once the order is shipped, a tracking ID will be shared via email or SMS.
- Customers can use this to monitor delivery status.
5. Delivery Attempts
- Delivery partners will usually attempt delivery 2–3 times.
- If unsuccessful, the package may be returned to origin.
6. Address Accuracy
- Customers are responsible for providing accurate and complete shipping details.
- Orders with incorrect or incomplete addresses may face delays or non-delivery.
7. Damaged Packages in Transit
- If the outer package appears damaged or tampered with, customers are advised to:
- Record an unboxing video
- Report the issue immediately at nyie@nyie.in
8. Delays & Exceptions
- Delivery may be delayed due to unforeseen circumstances such as weather conditions, logistics issues, or public holidays.
- Such delays are beyond control but efforts will be made to keep customers informed.
9. International Shipping
- International shipping availability, charges, and timelines may vary.
- Customs duties or taxes (if applicable) must be borne by the customer.
10. Order Confirmation
- An order is considered confirmed only after successful payment and confirmation notification.